Tebelopele Voluntary Counseling & Testing Centre

About Us

Vision

To be the provider of choice in quality integrated health services

Mission

To provide immediate counseling and testing services and linkages to care and treatment

Our Values

Integrity

We will be reliable and honest in what we do.

Innovation

We will endeavor to develop new approaches and strategies, as well as learn from our partners and peers to improve performances.

Compassion

We will show kindness towards our clients, stakeholders, and each other.

Customer Focus

Work towards improving relationship with our customers, seek to find the needs of the customers and take action to satisfy them.

Confidentiality

Our clients and stakeholders expect and trust us to treat their information with the privacy it deserves.

Service Excellence

Consistently meet our customer’s expectations.

Customer service charter

We aim to provide a high standard of service driven by our resolve to make our clients feel welcome and utilize our services guided by our values of integrity, compassion, confidentiality and customer focus.

Our Promise

Right to Self Determination

To be the provider of choice in quality integrated health services

Right to Quality Service

We provide quality HIV counselling and testing services to help you make informed life decisions about your lives.

Right to Confidentiality

We are committed to upholding clients’ rights to confidentiality. All client information and records are considered confidential; no information about a client shall be shared with third parties without authorization by the client.

Right to Privacy

To ensure client privacy all doors shall be closed at all times during counselling sessions and a notice shall be placed on the door informing others that counselling is in session.

Right to Transparency

We shall be transparent in our dealings. Tebelopele employees shall not solicit for or accept favors from clients and neither shall clients solicit or accept favors from employees.

Complaints Procedure

We encourage clients to provide feedback on how our service is delivered for continuous improvement in the quality of service.

If a client feels that their rights to information, privacy, confidentiality, respect, transparency and self-determination has been breached they must freely contact the supervisor at the Centre where the service is provided to lodge a complaint for resolution. If you are not happy, escalate the complaint to the Regional Manager to address your concerns.

We will strive to ensure that your concerns are quickly resolved during the initial lodging of a complaint.

Lodge any complaint

More than 25 Years
of Experience

We work with ambitious leaders who want their future to be successful and help them achieve extraordinary outcomes.

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satisfied customers

Tebelopele Board of Directors

Our team of professionals includes HR consultants, executive coaches, business professionals, and more.